The 2 pillars of Digital Transformation
Digital document processes
Digital document processes for intelligent generation and ingestion of born-digital documents are key to creating intelligent digital workplaces and provide far-reaching impact for business acceleration, agility and ongoing resilience. Document analytics and insight capabilities are the key benefits of digital document processes.
Document data integration with critical business systems is becoming the key differentiator.
Accessing embedded document data has become one
of the most highly sought-after technologies in sectors
such as financial services, real estate, insurance,
government, and healthcare. These industries all share a
central challenge: how can we automate document
processing to extract the fundamental structured
information they contain?
Digital self service
Customers today are passionate fans of properly designed self-service that has become essential component of the customer experience.
Employees and partners of an organisation are also major beneficiaries of the self service culture: on-demand information assistance at a time and place of the employees’ choice combined with real-time feedback. This trend is transforming the workplace and being used in many functions such as staffing, recruitment, onboarding, L&D, help desk and people support, etc.
Digital self service is implemented through intelligent agents (chatbots) powered by conversational interfaces.
The main challenge in this area is the ever changing nature of the knowledge sources that virtual agents need to access for servicing the user requests.
Empowering Digital Transformation using AI
Aunwesha provides digital platforms targeting the above areas:
- LearnITyTM Knowledge Engine (LKE) is a document understanding platform built on AI and NLP technologies that ingests texts (PDF, Word, Excel) and incrementally converts them to actionable Corporate Knowledge with provision for validation and augmentation by human experts
- LearnITyTM Conversation (LC) is an AI and NLP enabled platform for easily building Chatbots and connecting them to databases and business applications
Adopt and leverage AI as it becomes “small organisation accessible.”
Given AI’s potential to impact the future and change the course of history (like electricity did), it’s imperative for organizations to evaluate their relationship with, investments in and plans to incorporate AI into their business
Small and medium sized organizations today can actually leverage AI technology to improve business functions and profitability.